Dromoland Castle – A way of life
Hospitality is a vocation, not just a job, and it takes special talents and commitment to be a hospitality professional.
Our team is characterised by diligent, talented people who genuinely love hospitality; who delight in taking care of guests; who strive for quality and excellence; who are friendly and positive; who are highly motivated and enthusiastic; who instinctively will always go that extra mile to create the magic of Dromoland!
Equally, knowledge and experience are prized, and we welcome talented candidates from across the globe who have worked in other comparable hotels and whose expertise will enhance what we already do.
In applying to join our team, you will need to be prepared for the mental and physical challenges that comes with working in hospitality as well as the opportunities this unique five-star property will provide.
The ideal candidates for the role must: -
- Have an ITEC or CIDESCO qualification – for the Spa Therapist position.
- Have Previous experience an advantage.
- Be committed to providing a consistently high standard of 5-star service.
- Be courteous and guest focused.
- Have excellent communication, organisational and interpersonal skills.
- Be a team player but also willing to use own initiative when needed.
- Have strong written and spoken English.
- Have a knowledge of computer and software skills.
- Be legally eligible to work in Ireland.
- Have strong attention to detail.
Motivations:
- Competitive rates of pay.
- Accommodation is provided.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Spa Attendant Role
The ideal candidate must be courteous, and customer focused. Committed to providing a consistently high standard of cleanliness and service. Have excellent communication and interpersonal skills.
Spa Attendant Duties
- To always greet guests throughout the spa in a warm, welcoming, and friendly manner.
- Deal with any customer queries in a professional and helpful manner, ensuring to deliver exceptional customer care.
- Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to the procedure.
- Oversee the cleanliness and sanitization of the premises and ensure that any waste material is are properly disposed of.
- Assist front desk representatives in handling telephones during busy hours and providing information over the telephone and in person.
- Provide spa tours to new or prospective clients and make them aware of the services and facilities offered.
- Replenish supplies required on a regular basis.
- Distribute linen such as fresh sheets and towels in treatment rooms and assist in laundry duties.
- Sanitize bathrooms, changing area and public areas as per standards
- Assume responsibility for opening and closing the spa at designated times.
- Process payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions.
Special Requirements
- To ensure there is always a fresh stock of food and beverage amenities for all guests.
- To ensure there is always a fresh supply of linen available to guests
- Ensuring all areas are cleaned and sanitized on a regular basis
- Must be detail oriented and have the ability to multi task.
- Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.
- The ideal candidate for this role must be flexible in terms of work, as working hours will involve evenings and weekends.
Qualifications
- Good level of English essential
- Applicants must be legally eligible to work in Ireland
- Previous experience an advantage
Benefits Include:
- Accommodation provided.
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Spa Receptionist Role
- The ideal candidate must be courteous, and customer focused. Committed to providing a consistently high standard of 5star service. Have excellent communication, organisational and interpersonal skills. Be a team player but also willing to use own initiative when needed.
Overview of the role:
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay at every opportunity.
- To ensure all guest requests are handled promptly and efficiently.
- Answering telephone, email and in person
- Responsible for opening and closing procedures
- Responsible for all monetary aspects within the department.
- To promote ‘Ethel Rose – The Treatment Rooms’ where possible
- To ensure we always offer guests consistently high standards of quality through training and monitoring
- To ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in each department.
- To follow SOP manuals and carry out duties to the agreed standard of ‘Ethel Rose – The Treatment Rooms’
- To ensure all accidents and incidents are reported to the relevant people and to assist in providing all relevant backup
- To have a thorough knowledge and understanding of all products and services
Special Requirements:
- To carry out all duties as per Dromoland Castle standard
- To ensure that all treatment rooms and Relaxation Room are set up as per ‘Ethel Rose – The Treatment Rooms’ standard
- To work closely with the Spa Therapists and Spa Manager on a daily basis.
- To ensure that retail products are promoted after all treatments
- To ensure that the highest standards of hygiene are maintained in all areas of the ‘Ethel Rose – The Treatment Rooms’
- To ensure all areas are stocked appropriately at all times.
- To attend training either internally or externally
- Stock control and rotation as appropriate
- Achieve and promote product sale targets set by Management
- The ideal candidate for this role must be flexible in terms of work, as working hours will involve evenings and weekends.
Qualifications
- Strong written and spoken English
- Knowledge of computer & software skills
- Be legally eligible to work in Ireland
- Have strong attention to detail
- Previous experience an advantage
Benefits Include:
- Accommodation provided.
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Overview of the role.
Full Time position.
Working schedule is from Monday – Sunday along with a variety of shifts available, however, due to nature of our business, flexibility is required.
Drinks service in the Cocktail Bar, Gallery and Drawing Room in the Castle.
Assisting with the Gallery food menu and Afternoon Tea service.
Opening and Closing Procedures.
Assisting in the function bars of the Hotel when the when the need arises.
The setup and service of private parties.
Ensuring the guest needs is looked after in a timely and efficient manner.
Special Requirements.
Possess an excellent level of Bar experience, preferably at 4 or 5 star level.
Have a friendly, chatty and outgoing personality.
Must be well organised and be able to manage busy service periods.
Benefits Include:
- Accommodation provided.
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
GENERAL DUTIES To arrive for work on time and dressed to correct standard of uniform, grooming and personal hygiene – shift work and weekend work is usually applicable to this department. To adhere to the Company’s Terms and Conditions and house rules as outlined in the Staff Handbook. To comply with your responsibilities as defined in the Safety Statement. To attend training sessions and meetings as required. To be familiar with and adhere to the operational standards of the department. To provide the guests at all times with the highest level of guest care and personal attention. Where possible to anticipate guest needs and initiate actions. The Company promotes a high level of team awareness: - be aware of being courteous to your colleagues and lending helping hand if needed. To be aware of safety in the workplace, ensuring that your actions do not cause accident or injury to anyone. To report to your Supervisor/Manager without reasonable delay any hazards which you are aware of. To be familiar with and know how to use the break glass points and fire equipment. To be familiar with and respond to your departmental evacuation procedures. To comply with legislation which may affect your work procedures. |
To be familiar with and comply with company regulations regarding: - A. Fire, Health and Safety. B. Personal Hygiene. C. Guest Focus. D. Security. E. Good Employee Practice 15. To have a high level of product knowledge ensuring you are familiar with prices, opening times etc. OPERATIONAL RESPONSIBILITIES Ensure each guest is warmly welcomed on arrival and personally escorted to their bedroom. To ensure that guests are given a complete “show around” of their bedroom and explanation of all equipment, operating procedures, facilities etc. To ensure that guests are fully aware of all facilities, services, products available to them. To establish and maintain an efficient data system on local attractions, prices, routes, events etc. To liaise closely with Reception in relation to guest arrivals, special requests, VIPs etc. ensuring that key cards are readied in good time, fruit, flowers etc. are delivered to rooms. To ensure that any guest messages, faxes etc. are delivered to guest rooms. To ensure the daily correspondence is checked on a daily basis, note any special requests, rooms changes etc. and ensure relevant staff are aware of same and that it is attended to. To establish and maintain an efficient booking/confirmation system for guest enquiries, liasing with Reception. To organise group check-ins, ensuring key cards are readied and “welcome” location prepared. To be fully familiar with all local attractions, routes, castle facilities and services, prices in order to deal efficiently with guests requests. To be based in the Hotel lobby at all times when not showing guests to rooms etc. |
To be familiar with and comply with company regulations regarding: - Fire, Health and Safety. Personal Hygiene. Guest Focus. Security. Good Employee Practice To have a high level of product knowledge ensuring you are familiar with prices, opening times etc. OPERATIONAL RESPONSIBILITIES Ensure each guest is warmly welcomed on arrival and personally escorted to their bedroom. To ensure that guests are given a complete “show around” of their bedroom and explanation of all equipment, operating procedures, facilities etc. To ensure that guests are fully aware of all facilities, services, products available to them. To establish and maintain an efficient data system on local attractions, prices, routes, events etc. To liaise closely with Reception in relation to guest arrivals, special requests, VIPs etc. ensuring that key cards are readied in good time, fruit, flowers etc. are delivered to rooms. To ensure that any guest messages, faxes etc. are delivered to guest rooms. To ensure the daily correspondence is checked on a daily basis, note any special requests, rooms changes etc. and ensure relevant staff are aware of same and that it is attended to. To establish and maintain an efficient booking/confirmation system for guest enquiries, liasing with Reception. To organise group check-ins, ensuring key cards are readied and “welcome” location prepared. To be fully familiar with all local attractions, routes, castle facilities and services, prices in order to deal efficiently with guests requests. To be based in the Hotel lobby at all times when not showing guests to rooms etc. Benefits Include:
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Ideal candidate will be responsible for: -
- The smooth operations of the Golf Academy.
- Ensuring that products/Driving Range tokens/Driving Range balls are re-ordered/collected in good time so to ensure that there is never a shortage
- Responsible for all administration related duties, i.e. the monies relating to the Golf Academy, Vending machines and Driving Range tokens.
- For carrying out cleaning in public areas of the Golf Academy.
- Arrange for agreed services and products to be available to the guest/member in a timely and efficient manner.
- To assist the Senior Golf Team in relation to the providing cover in the Starter and Ranger departments.
- To ensure that clubs, trolleys, and carts always are maintained to a high standard.
Ideal candidate will need to have: -
- Golf experience is preferable, but not essential.
- An interest in Golf.
- Must be well organised and be able to manage busy service periods.
- Have a friendly, chatty, and outgoing personality.
Benefits Include:
- Accommodation provided.
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Overview of the role:
- Full Time position.
- Working schedule is from Monday – Sunday along with a variety of shifts available, however, due to nature of our business, flexibility is required.
- Checking in/out guests.
- Room billing and charges.
- Daily lodgements.
- Credit card balancing.
- Room allocations.
- Manning the switchboard.
- Guest activity bookings.
- Most importantly guest care and ensuring their needs are looked after during their stay.
- Working schedule is from Monday – Sunday along with a variety of shifts available, however, due to nature of our business, flexibility is required. As a 5 star hotel our standards are high, so don’t worry, we have a team of professionals who will train you.
Special Requirements.
- Must be chatty, guest focused and friendly.
- Must be well organised and be able to deal with the demands of a busy reception desk.
- Have previous experience, preferably within the hotel industry
- Familiarisation with Opera Fidelio front office system.
Benefits Include:
- Accommodation provided.
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Ideal candidate will be responsible for: -
- Working as part of a team in the daily operations of the leisure centre.
- Opening and closing procedures.
- Leisure centre duties
- Carrying out reception duties.
- Ensuring the leisure centre is well maintained and hygienic at all times.
Ideal candidate needs to meet the following criteria: -
- Must be fully qualified as a Lifeguard.
- Must be an interactive person who is a good motivator with a positive can-do attitude.
- Must be well organised.
- Must be available to work evening and weekend shifts
- Desirable to have NCEF or equivalent in gym instruction but not essential.
Motivations:
- Competitive rates of pay.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Full training is provided; however, working as part of a team, the team member will be guided by the senior personnel. Hours of work will include a variety of shifts and weekends.
Skills:
Fully Qualified Lifeguard
Great Movitator
Organised
Benefits:
Pension
Wellness Programme
Main Responsibilities: -
- Reporting to the Wedding & Social Event Manager.
- As a Wedding and Events Co-ordinator, you will carry out client show rounds, site inspections and manage their bookings.
- The ideal candidate will have strong experience of co-ordinating bespoke events, and weddings in other luxury properties.
- Handles all wedding inquiries within predefined parameters and communicates booking information to hotel service departments.
- This role is for all wedding bookings in the hotel– from initial quoting, site inspection, menu tastings, follow-up and contracts until the wedding is booked & confirmed.
- They are also responsible for meeting all couples on the day of the wedding and is required to stay until the couple have sat for dinner.
- Requirement to work every second Saturday to ensure prospective couples receive 5-star site inspections and ensure we take full advantage of the up-sell opportunities at this crucial stage.
- A requirement to meet and greet couples but not to run a wedding as this will be handled by operations.
- A requirement for the position to do a minimum of one late shift midweek to facilitate site inspections and menu tastings.
- Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
- Actively up-sells each business opportunity, to maximize revenue for the Hotel, guides customers to the wedding process.
- Achieves personal and team related revenue goals; ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
- Effectively present and sell the hotel to meet customer needs.
- Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues.
- Supervise the execution of banquet events. Review all function space with banquet manager and when necessary, head house attendant. Ensure satisfaction of client at the outset of all events.
- Maintain knowledge of hotel facilities, capacity and dimensions of meeting space and basic operational needs of all operating departments.
- Follows up on inquiries from guests, but also be a key player of providing successful wedding plan for a couple and complete the event.
- Develop relationship with wedding guests and their family to increase guests’ satisfaction.
- Prior experience in the luxury hotels/ resorts will be an added advantage.
- This role requires the skills of a highly organised and meticulous person who is:
- Sales and service driven,
- Guest centric
- Have an exceptional good eye for detail and style.
- He/she will work with closely with our wedding, events, sales team as well as the operations team who are responsible for on the ground delivery of each event.
Teamwork: -
- To maintain a positive, upbeat, friendly and helpful attitude at work.
- To be helpful and supportive towards your colleagues, lending a helping hand when necessary.
- To guide and support new/more junior employees in a positive manner.
Applicant must the following criteria: -
- Possess 3rd level qualification in Events or equivalent.
- Must have a minimum of 2 years’ experience.
- Have effective decision-making skills.
- Be self-motivated person with excellent communication and interpersonal skills.
- Have strong organisational skills.
- Possess excellent computer skills and have efficient and systematic work procedures.
- Must be a fluent English speaker.
Motivations: -
- Competitive rates of pay.
- Accommodation is provided.
- Full Training is provided.
- Wellness programme.
- Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
- Free onsite parking.
- Meals whilst on duty.
- Free leisure centre membership.
- Discounted leisure centre activities.
- Sick Pay Scheme.
- Pension Scheme after 6 months.
- Corporate Social Responsibility initiatives.
- Sustainability programmes.
Candidate will be responsible for: -
· Overseeing and being responsible for the efficient operations of the Night Operations Function to a high standard.
· Front office duties to ensure that you and the team aware of each night’s business activity and generating reports.
· Dealing with any guests queries and responding to them quickly and efficiently in a warm, friendly, and helpful manner.
· Demonstrating excellent rapport with guests in friendly atmosphere.
· Ensure that all security/fire checks are carried out each night and logged.
· Assisting in other food and beverage departments when the need arises.
· All cleaning standards and check lists are carried out.
· To respond to Guest Reservations enquiries – ensuring that you take correct details and contact numbers.
· Ensuring that meeting rooms/function rooms are set up as per standard.
· Team member training and carry out on the job training where required.
Ideal candidate will meet the following criteria: -
· Have a minimum 1-2 years’ experience at Night Level in a 4 or 5-star Hotel or property.
· An excellent working knowledge of front office systems and operations.
· Have excellent organisational and communication skills.
· Have good people skills to work well in a team.
· Can ensure that our guests experience a true sense of 'Hospitality in a Castle'.
· Full clean driving licence is required.
· Flexibility to enjoy working night shift.
Excellent benefits package with the role including but not limited to:
• Competitive rates of pay.
• Full Training is provided.
• Wellness programme.
• Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
• Free onsite parking.
• Meals whilst on duty.
• Free leisure centre membership.
• Discounted leisure centre activities.
• Sick Pay Scheme.
• Pension Scheme after 6 months.
• Corporate Social Responsibility initiatives.
• Sustainability programmes.
Please download the Application Form here and when you have it completed click the button below to send it back to us.
We look forward to hearing from you soon!